Everything they touch they screw up. When you receive correspondence from a lawyer on behalf of his client, you respond through the lawyer – not the client. Here’s a hint – it’s Jason Gratl.

Just add it to the list… Dunning – Kruger effect. Remember, at least 5 people were involved in the response and not one of them knew proper procedure.

https://en.wikipedia.org/wiki/Dunning–Kruger_effect